Privacy Policy

Hello Appliance Repair

Last Updated: July 30, 2025

Hello Appliance Repair (“Hello,” “we,” “us,” or “our”), based in Florida, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information. 

1. Information We Collect

We gather the following categories of data: 

  • Personal Identifiers

    • Name

    • Email address

    • Telephone number (including mobile)

    • Home or service address you provide when booking

  • Commercial Information

    • Service history and work orders

    • Appointment dates and times

    • Payment status and invoice references (we do not store full credit-card numbers)

  • Internet or Device Information

    • IP address and inferred general location

    • Browser and device type

    • Pages visited and session duration

  • Geolocation Data

    • City-level location derived from your IP address

  • Customer Communications

    • Call recordings and voicemails you leave

    • Text-message logs and content

    • Emails or chat messages you send us

We do not knowingly collect sensitive personal information (e.g., Social Security numbers, precise GPS coordinates, or biometric data). 

2. How We Use Your Information

We use the information we collect to: 

  1. Provide and manage our repair services and online booking platform.

  2. Send transactional communications such as appointment confirmations, reminders, and invoices (via email, SMS, or phone call).

  3. Maintain internal records, perform accounting, and process payments.

  4. Improve our website, services, and customer experience.

  5. Send limited promotional offers only if you have opted in (no more than four SMS messages per month).

  6. Detect, investigate, and prevent fraud or misuse of our services.

  7. Comply with applicable laws, regulations, and legal processes. 

3. SMS Communications & The Campaign Registry (TCR)

  • When you provide your mobile number and consent, you authorize Hello to send you autodialed or prerecorded text messages. Message frequency varies; standard message and data rates may apply.

  • You may opt out at any time by replying STOP to any SMS. For help, reply HELP or contact us at (786) 690-6878 or contact@helloappliancerepair.com.

  • All A2P messages are sent through registered 10DLC campaigns via The Campaign Registry to enhance deliverability and reduce spam. Your carrier may block, delay, or filter messages; Hello is not responsible for carrier actions. 

4. Cookies & Tracking Technologies

We use first-party and third-party cookies, web beacons, and similar tools to remember your preferences, enable booking features, analyze site traffic, and measure the effectiveness of our marketing. You can manage cookies through your browser settings; disabling cookies may affect site functionality. 

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We share it only: 

  • Service Providers: With trusted vendors (e.g., payment processors, scheduling software, SMS gateway providers) who perform services on our behalf and are contractually bound to keep your data confidential.

  • Carriers & TCR: Your phone number and message content may be shared with telecommunications carriers and The Campaign Registry solely to facilitate lawful SMS delivery.

  • Legal Compliance: To comply with subpoenas, court orders, or other lawful requests, or to defend our rights and property.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business—subject to confidentiality protections.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined above, unless a longer retention period is required by law (e.g., tax or accounting regulations). SMS consent records are retained for at least five (5) years to demonstrate compliance with carrier and regulatory rules. 

7. Your Privacy Rights

Under applicable U.S. federal and Florida state laws, you may have rights to: 

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete personal information.

  • Delete personal information, subject to certain exceptions.

  • Opt out of marketing communications (email or SMS).

  • Limit the use of certain data categories.

To exercise any of these rights, email contact@helloappliancerepair.com or call (786) 690-6878. We may verify your identity before fulfilling your request.

8. Security Measures

We employ reasonable administrative, technical, and physical safeguards to protect personal information, including SSL encryption, role-based access controls, and secure data-center hosting. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security. 

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have collected such information, we will delete it promptly. 

10. Changes to This Privacy Policy

We may update this policy from time to time. We will post the revised version on this page with a new “Last Updated” date. Continued use of our services after any changes constitutes acceptance of the revised policy. 

11. Contact Us

For privacy questions, concerns, or to exercise your rights, contact us at:

  • Email: contact@helloappliancerepair.com

  • Phone: (786) 690-6878